ACL offers an innovative suite of products, services and solutions to empower and mobilize organizations at every step of their business so that they can make the most out of the opportunities which the market has to offer.
Reaching out to the target market is essential for an organization’s success. With ACL’s enterprise messaging solutions, reaching out to customers becomes convenient and effective. The products and services deployed by enterprises have been broadly divided under three broad categories viz. Messaging Services, Voice Services and U.S.S.D.
ACL Mobile offers messaging services that provides the desired flexibility to the enterprises when it comes to reaching out to their target audience. The messaging service is uniquely designed to support a converged environment where the subscriber maintains one mailbox with different personas based on their requirement.
The bulk SMS service enables enterprises to broadcast, track and analyze bulk SMS’ to their customers for updates, transaction alerts, marketing and customer care.
With deep specialization across various enterprise domains like Banking & Finance, Media, Travel & Hospitality, Health Care, Real Estate, Insurance & Stock broking, FMCG & Consumer Durable, Courier & Logistics, Online Portals, ACL BULK SMS operates through SMS dispatch and management platform called AXIOM. The service is also available with pre-paid & post-paid options using web-based/installable tools like mNatives and IntelliAlert.
ACL’s shortcode and longcode service enables an enterprise to get a unique SMS shortcode without the need to go to multiple operators. Through our comprehensive service creation and management application (S.CREA.M) enterprises can create & manage SMS based campaigns and initiatives. The service operates on a flexible, modular and scalable platform that can easily integrate with third party applications. Ideal for managing Keywords/Contests/Polls/Feedback all through a single window interface; the service also offers real-time analytics.
ACL offers both inbound and outbound voice services with capability to handle complex business rules and deliver exceptional customer experience. Aimed at reducing the operational expenses and overheads on manual voice calls, the system helps in optimal utilization of resources thereby increasing employee productivity.
is an intelligent Customer Communication platform empowering enterprises to easily reach target customers on voice to deliver real- time information.
is a voice self care platform empowering enterprises to address various routine queries of callers thereby reducing call center load.
ACL offers U.S.S.D. services (Unstructured Supplementary Services Data) which are session-oriented unlike SMS which has got store and forward-based services. Eliminating the user dependency on having a particular handset, the U.S.S.D. applications are accessible from any type of handset. U.S.S.D. code can include user-friendly menus with easy navigation.